Maintaining a clean and organized office or residential property isn’t just about appearances—it’s about ensuring a healthy, safe, and productive environment for everyone who walks through your doors.
Many businesses in the New York Metropolitan Area have invested in janitorial services, trusting them to keep their premises both spotless and hygienic. However, there’s a common tendency to stick with a particular service for years even when they may no longer be the best fit for a property’s needs in 2023.
So as budget season 2024 is in full swing, here are a few things to consider before you decide whether to keep your janitorial service in 2024 or look for a new solution.
Are You Staying Competitive?
Regularly comparing rates among facility service providers in the NY Metropolitan Area guarantees you are securing top-tier cleaning at the best value. This strategy ensures property managers maintain a competitive edge by avoiding overpayment for desired services and standards.
Moreover, the landscape of cleaning services and techniques has undergone significant transformation, particularly in the last five years. Periodic evaluations of your janitorial provider can uncover blind spots in your current maintenance plan or opportunities to better align with your company’s ethos, such as sustainable cleaning methods.
How Do You Rate Quality of Service?
Over time, the quality of service provided by a janitorial company can fluctuate. Staff changes, outdated equipment, or even a shift in company focus can affect their performance. If you’ve noticed a decline in the cleanliness of your facility or have received complaints, it’s essential to reevaluate. A top-tier janitorial service will consistently meet and then exceed expectations each year, ensuring that your properties remain spotless and well-maintained.
Flexibility and Customization
Every business has unique needs. Perhaps your office has expanded or maybe you’ve incorporated new technologies that require specialized cleaning. If your janitorial service isn’t able or willing to adapt to these changes, it could be time for a change. The right service will offer flexibility, tailoring their offerings to your evolving needs and ensuring your premises are cared for in the best way possible.
Clear or Confused?
Transparency is key in any business relationship. Your janitorial service should provide clear invoices, outline the tasks performed, and be upfront about any additional costs. If you’re constantly questioning charges or if you are unsure about what specific services you’re receiving, it might be a sign that you need a more transparent provider.
It Takes A Partnership
A janitorial service shouldn’t just be a vendor; they should be a partner in maintaining your facility. This partnership is built on effective communication. If you find it challenging to get in touch with your service provider, or if they aren’t receptive to feedback, it’s a significant red flag. A dependable janitorial service will prioritize open lines of communication, regularly check in for feedback, and ensure they’re meeting your needs.
The North Hills Facility Services Difference
If your current janitorial services provider isn’t meeting your mark, North Hills Facility Services is happy to provide a free estimate.
We don’t mess around when it comes to delivering our clients the best facility services in the region. After your free consultation, a North Hills representative will personally visit your facility to provide a detailed project assessment and recommendations tailored to your unique facility needs.
Our mission is to take care of the people, places, and spaces in the NY Metropolitan Area that are important to your business, by providing a comprehensive range of cost-effective essential facility services that keep your facilities clean, healthy, and safe.
Get a quote today or contact us to learn more about how we can help you be competitive.
Scott Kaplan, Executive Vice President at North Hills Facility Services (NHFS), and Brett Kaplan, Director of Business Development, bring a strategic blend of operational expertise and financial insight to their family business. With Scott’s leadership in driving growth and innovation, and Brett’s background in investment banking enhancing NHFS’s client-focused expansion, the Kaplan brothers work together to ensure high-quality, proactive solutions in facility services. Their combined vision keeps NHFS at the forefront of industry standards and client satisfaction.
