When I founded North Hills Office Services in 1971, I had a simple vision: provide clients with exceptional service, deliver on every promise, and do so at a fair and competitive price.
From the very beginning, I believed our success would be determined not by the size of our company, but by the quality of our services. Every client deserved personal attention, responsive communication, and the confidence that when they called, someone would answer and take action. That philosophy became the foundation upon which North Hills was built.
Over the years, while our company has grown, our core values have never changed. We understand that our clients trust us with the appearance, cleanliness, safety, and operation of their facilities. We do not take that responsibility lightly. Whether responding to a routine service request or an emergency situation, our commitment has always been the same: respond quickly, follow through completely, and exceed expectations whenever possible.
I have always believed that great service is about more than completing a task. It is about earning trust, building lasting partnerships, and becoming a company that our clients are proud to associate with their own organizations. Our reputation has been built one relationship at a time through hard work, integrity, accountability, and an unwavering commitment to customer satisfaction.
More than five decades later, I am incredibly proud of what North Hills has become. What began as a small family business has grown into a trusted facility services provider serving millions of square feet throughout the New York metropolitan area. Yet despite our growth, we remain committed to the same principles that guided us on day one.
I would like to personally thank our clients, employees, and business partners for the trust and support they have given us throughout the years. Your loyalty has played an important role in our success, and it is a privilege to continue serving you.
As we look toward the future, our commitment remains unchanged: to provide exceptional service, respond with urgency, and uphold the values that have defined North Hills since 1971.
Paul Kaplan
Founder
North Hills Office Services